These terms and conditions apply to all orders placed by consumer customers with eridani.shop website. If You are not a consumer customer, please contact us at info@eridani.shop.

By placing an order, You agree to be bound by the terms and conditions set out herein. Please make sure You have read and understood these terms and conditions before placing Your order.

Definitions 

“Eridani.shop” refers to Eridani LTD, UIC 203889980, with registered office and address of management: Sofia (BG), 1373 Krasna Polyana district, Krasna Polyana district II part 225, fl. 7, app. 34.
“You” refers to the customer placing the order on the eridani.shop website.
“Terms” refers to these terms and conditions.
“Eridani Warranty” refers to the commercial warranty Belatrix provides for its phones.
“Day” refers to a business day. Weekends and public holidays are not considered business days.
“FMI” refers to the Find My iPhone feature in Apple iPhones.
“IMEI” refers to the International Mobile Equipment Identity.

Customer

By placing an order on eridani.shop website, You agree to be bound by these Terms. You are obligated to give Your full contact information when placing an order, including Your name, billing and shipping address, active telephone number and email address. You are solely responsible for the accuracy of the information You provide eridani.shop and liable for any and all costs caused by giving incorrect contact information.

By placing an order on eridani.shop website, You confirm that You are of the required legal age to be bound by these Terms and place an order on eridani.shop website. 

Customer data is stored in eridani.shop register and is used for maintaining and managing customer relationships. More information about the processing of personal data can be found in eridani.shop Policy, which is available on eridani.shop website.

Products

eridani.shop sells used and refurbished mobile phones. The mobile phones are checked and refurbished by eridani.shop professionals before being placed on sale. eridani.shop grades the mobile phones based on their aesthetic condition. When placing an order, You will choose the desired model, color, memory capacity and condition category of the mobile phone you wish to purchase. The mobile phones are used and refurbished, thus eridani.shop does not guarantee that the original splash, dust and water resistance condition (IP67 or IP68 certification) remains valid.

eridani.shop also sells accessories for the mobile phones, such as tempered glasses and phone cases. 

We make all reasonable efforts to accurately explain the attributes of our products, including their condition and colours.

Repairs and replacements are done with high quality parts, including third party parts.

Prices

The prices of the products include value added tax (VAT) when applicable. Used mobile phones are often subject to a VAT margin scheme.

The prices of the products do not include the delivery costs. The delivery cost is clearly indicated to You before placing the order, and dependent on the delivery method used. 

eridani.shop reserves the right to cancel the order in the event of a clear and material price error. This refers to a possible pricing error where the price of the product deviates so significantly and clearly from the normal price level of the product that the average consumer would be considered to have understood the error in question. 

Payment

eridani.shop accepts the following payment methods:

Stripe – Card payment

Paypal

The terms and conditions of each of these payment providers shall apply to purchases made using their services. eridani.shop reserves the right to deny and/or cancel any order. Furthermore, in case of payment issues on Your part, eridani.shop reserves the right to annul the sale and demand that You return the products immediately.

Delivery

The current list of delivery methods can be found on eridani.shop website. You are responsible for providing eridani.shop and the delivery service provider with correct information for successful delivery when placing your order, including Your address and phone number in the correct format. 

The order processing time is on average 1–2 business days after the automatic order confirmation has been sent. Delivery time with DHL Express is usually 1–3 business days. Weekends and public holidays are not considered business days.

The delivery times are estimates and are dependent on the delivery service provider. eridani.shop aims to process all orders in the time frame above where possible. However, eridani.shop is not responsible for any delivery delays that are beyond its reasonable control, including, but not limited to, incorrect information provided by You when placing the order, strikes, weather conditions, epidemics, quarantines or shortages of transportation fuel, energy or labour.

In case You receive a wrong or damaged product, You are required to inform eridani.shop about this error within 72 hours of receiving the products. eridani.shop reserves the right to demand additional payment on the return of the wrong or damaged products.

Returns

You have a statutory 14-day right to return. eridani.shop guarantees a full refund for any returned products, provided that all products are returned in the same condition they were in upon Your receipt. If the products are damaged in any way, eridani.shop will either return the products to You or offer a paid repair service for them. 

eridani.shop will issue a refund using the same payment method used to make the payment as soon as possible and at the latest within 5 days of receiving Your products. In some cases, such as during public holidays or for other reasons, the refund process may take longer. If eridani.shop is unable to issue a refund using the same payment method used to make the payment, the refund will be issued via an alternative method acceptable to You.

You are responsible for packing the products in a careful and protective manner before sending them to eridani.shop. The products are to be sent to us at the address and via the delivery service provider and manner specified in the instructions. You are responsible for the products until they have been delivered to eridani.shop. If You return the products to us from another country that is outside the EU, You are required to cover the total cost of shipment, including customs charges that may apply.

To return Your products, please inform eridani.shop of Your intent to return the products within 14 days of receiving the products. The products must be returned to eridani.shop within fourteen (14) days of informing eridani.shop your intention to return the products. You are required to make sure that Find My iPhone (FMI) has been disabled from the phone before sending it to eridani.shop. If FMI is on when eridani.shop receives the phone, eridani.shop reserves the right to charge additional delivery costs and/or service costs from You. In addition, the refund may be delayed due to FMI being on.

Liability for defects

You have a statutory guarantee for the products You purchase. In case You detect faults in the products that existed at the time You received the products and are not caused by mishandling the products, You must inform eridani.shop about them as soon as possible after they have been detected. Notifying eridani.shop is to be done via email, telephone, the contact form in our Help Centre or the chat service on eridani.shop website. Upon notifying us and having received instructions on how to proceed, the faulty product is to be sent to us at the address and via the delivery service provider and manner specified in the instructions within a reasonable time.

If You receive a product that is not in accordance with the product specifications, please inform us within three (3) days of receiving the product.

eridani.shop reserves the right to verify the faults reported in the products and 3–5 business days must always be reserved for this process before any possible refund may take place.

Eridani Warranty

Eridani provides a 12-month warranty for all phones. Any detected faults covered by the Eridani Warranty will be repaired by eridani.shop. These warranty terms separately specify the cases in which the Eridani Warranty is void and those parts of a phone that are not covered by the Eridani Warranty.

The period of validity for the Eridani Warranty is 12 months, starting from the purchasing date. The warranty period for the phone’s battery is limited to 12 months, starting from the purchasing date. You are obligated to familiarise Yourself with these warranty terms of the phone before taking the phone into use.

The following services are included in our warranty:

• Guaranteed fast repair service. Upon receiving the phone, we will begin the repair process within 24 hours.
• Replacement device. If we are unable to return the phone to its earlier condition, we will replace it with another unit of the same model and aesthetic condition. 

If it is determined that the phone’s fault has been caused by You, eridani.shop is not liable for it. Such causes include, for example, causing physical damage to the phone, using the phone contrary to its instructions, or other negligent actions. Especially, please note the following: 

• Normal wear and tear of the phone and battery are not covered by the Eridani Warranty.
• The screen breaking or cracking is not covered by the Eridani Warranty.
• Software faults are not covered by the Eridani Warranty.
• Removing viruses or other malware from the phone is not covered by the Eridani Warranty.
• Damage to the phone caused by failure to follow instructions and/or relating to improper or unusual use of the phone is not covered by the Eridani Warranty. 
• Physically opening the phone will void the Eridani Warranty.
• Damage to the phone during shipment due to Your negligence is not covered by the Eridani Warranty. You are responsible for properly packing the phone for shipping.
• The Eridani Warranty is voided if the phone’s serial number or IMEI has been removed or otherwise made unreadable.
• Other indirect or purely financial damages caused by the breakage of the phone, such as the destruction or corruption of data files, are not covered by the Eridani Warranty.
• The eridani.shop Warranty is voided if the phone’s glass/home button/camera/other features have broken due to, for example, improper and/or unusual use, such as the phone having been dropped or having hit something.
• The Eridani Warranty is voided if a phone bought from eridani.shop has been repaired by the customer themselves or a third party without the written consent of eridani.shop.
• The Eridani Warranty is voided if the phone is bent, has water damage, or if any features have broken due to improper use, such as the phone having been dropped or having hit something.

If You receive a replacement device, the eridani.shop Warranty continues to be valid from the date of the original purchase date. If You sell Your phone to a new owner within the warranty period, You are responsible for informing eridani.shop about the ownership change to ensure that the new owner is eligible for the Eridani Warranty. Warranty extensions are not transferable and are only applicable to You as the original purchaser.

eridani.shop reserves the right to charge 25€ for the delivery costs in cases where You were or should have been aware that the warranty is voided or Find My iPhone is on. In addition, eridani.shop reserves the right to request photos of the phone before You send it in for warranty repair. 

These warranty terms are applicable to the 3-year warranty extension as well. The 3-year warranty extension begins from the purchasing date. 

Repair process

You are responsible for backing up the files on the phone before sending it in for repair. You are responsible for packing the phone in a careful and protective manner before sending it to eridani.shop. The phone is to be sent to us at the address and via the delivery service provider and manner specified in the instructions. You are responsible for the phone until it has been delivered to eridani.shop. If the phone is delivered and returned so that it is marked as fragile, meaning that the handling of the phone requires special measures, You are liable to pay for the incurred delivery costs. If You send the phone to us for warranty repair from another country that is outside of the EU, You are required to cover the total cost of shipment, including customs charges that may apply.

You are required to make sure that Find My iPhone has been disabled from the phone before sending it to eridani.shop. eridani.shop will not be able to repair the phone or offer a replacement device before Find My iPhone has been disabled.

The detected fault will be repaired by our repair service. If the availability of spare parts is poor, the parts are unreasonably expensive or the phone otherwise proves to not be worthy of repair, the phone in question will be replaced with another unit of the same model and condition. The aesthetic condition of the replacement phone will reflect the aesthetic condition of the phone that was sent to eridani.shop for warranty repair. eridani.shop warranty repairs take, on average, only 5 business days to complete, counted from the date of arrival to our facilities. In some cases, such as during public holidays or for other reasons, the repair process may take longer. In order for the phone to be repaired within a reasonable time, the quality of the phone, availability of spare parts, quality and extent of the fault or other special technical properties must also be taken into account. eridani.shop may agree to a price reduction or refund if repairing the fault is not worth it, the fault is minimal or if the phone cannot be repaired.

eridani.shop offers paid repair services in cases where the Eridani Warranty is expired or the warranty is voided. In these cases eridani.shop will offer a free fault diagnosis and an estimate of the cost of the repair. In cases where the Eridani Warranty is voided and a paid repair is done on the phone, the replaced parts of the phone have a 12-month Eridani Warranty. You may request an official statement from eridani.shop on the specifics of the required repair for your insurance provider. The cost of this statement is €40. 

Limitation of liability

Nothing in these Terms shall exclude or limit eridani.shop liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

Products are sold as they are. eridani.shop is not liable for any indirect costs which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the products or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity, strikes, epidemics or quarantine. eridani.shop maximum liability to You for any loss or damage arising in connection with Your order on eridani.shop website shall be limited to the total price of Your order.

The product liability for defects is limited to the possible refund of the purchase price of the product minus the benefits received.

eridani.shop does not provide original purchase receipts from the original owner of the phone and is not liable to do so. 

Certain functions or services available on the phones sold by eridani.shop may require opening an Apple user account (including setting up an Apple ID user and password). You are responsible for all activity occurring on Your account and securing Your account information, including Your password. You are forbidden at all times to use someone else’s Apple ID, password or account without the permission and agreement of the account holder. eridani.shop cannot and will not take any liability for the loss or damage that is caused by neglecting these responsibilities. eridani.shop is not liable for forgotten Apple IDs or passwords. In cases where eridani.shop cannot access the phone in order to repair it or issue You a refund due to a forgotten Apple ID or password, eridani.shop will return the phone to You.

Changes to the Terms & Conditions

We reserve the right to amend these Terms from time to time without prior notice to You. The version of the Terms that will apply to Your order will be those on eridani.shop website at the time You place Your order.

Applicable law and dispute resolution

These Terms are governed by the laws of the European Union. In case of complaints, please contact eridani.shop at info@eridani.shop or +359895310024. If You are not satisfied with eridani.shop resolution to Your complaint, You can file a complaint in the European Union’s online dispute resolution portal.

Contact details

Eridani LTD
Krasna Polyana district II part 225, fl. 7, app. 34

1373 Sofia, Bulgaria
Business ID: 203889980
Email: info@eridani.shop
Phone: +359895310024