Returns & Refunds
You may return items from Eridani within 60 days of receipt, for any reason. This section outlines our terms, the process, transport costs, and timing for your return payment.
1. Conditions
To qualify for a refund under our 60-day return policy, Lunavelle Sleep Patches must remain unused, in their original condition, and enclosed within factory-sealed, unopened protective foil packaging with all original labels intact.
2. Return process
- Send an email to [email protected] stating your order number and request for return authorization
- Obtain your Return Merchandise Authorization number along with our designated domestic return facility address
- Package the unopened patch boxes securely in their original protective carton to prevent damage in transit
- Receive your refund via direct bank transfer or agreed arrangement within 3-10 business days after inspection and approval at our facility
3. Who pays return shipping
If an item arrives flawed, damaged, or incorrect, we handle the cost. We issue a prepaid label or schedule a pickup. If you choose to return an unneeded item, return shipping belongs to you. No extra fees are deducted.
4. Refund timing and method
We issue your refund within 3 business days of an accepted inspection. Cash on delivery orders are returned by wire to your specified account. Bank transfers return to the originating account. Financial institutions typically take 1-5 business days to post the balance.
5. Resolution options
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Proper item dispatched, mistaken item retrieved | None |
| Parcel lost | Replacement parcel or complete refund following postal trace | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Full reimbursement of the product price | Return shipping only |
6. Exchanges
To receive a different item or quantity, return your package through the normal steps and submit a fresh order. We credit the returned item once received. When an exchange follows our error, the replacement ships free of charge.
7. Cancelling an order
You may cancel without fee before your parcel departs our studio. Contact [email protected] with your order number. Once shipped, standard return terms take effect.
8. Questions about this policy
Send a message to [email protected] or phone +1 (719) 355-9697 during Mon-Fri 09:00-18:15, Sat 10:30-16:15. We answer within one business day.