Delivery & Payment
Eridani Botanicals LLC processes and ships all Lunavelle Sleep Patches orders from our domestic fulfillment center directly to addresses within the United States. Every package is dispatched under strict quality supervision to ensure botanical integrity from our facility to your doorstep.
1. Delivery methods
2. Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| USPS Ground Advantage | 3-5 business days | $4.75 |
| UPS Ground | 2-4 business days | $7.85 |
Shipping times cover business days from dispatch. Remote locations can require 1 to 2 extra days.
- Orders over $60 in United States ship free. Orders below that amount ship for $4.75.
- Delivery takes 2 to 4 business days once dispatched.
- Orders sent before 14:30 on weekdays dispatch on the same day.
- You may return unused items in their original packaging within 60 days of arrival.
- Payment: cash on delivery, bank transfer.
3. Order processing
Orders received before 14:30 on working days dispatch that afternoon. Weekend orders and late orders ship the following working day. An email with your order number reaches you right after purchase.
Each box of Lunavelle Sleep Patches is enclosed in an airtight, moisture-barrier inner foil pouch with a tamper-evident seal. Shipments are packed inside reinforced, crush-resistant corrugated mailers with recyclable thermal buffering to protect adhesive properties against temperature shifts during transit.
4. Tracking your parcel
Upon dispatch, an automated notification containing your postal tracking number is sent by email or SMS, enabling real-time monitoring of your parcel through delivery.
5. Lost or delayed parcel
When tracking remains still for 5 business days, write to [email protected] with your order number. We request an investigation with the carrier. We then send a new parcel or return your payment in full, based on your preference, within 10 business days.
6. Damaged on arrival
If your package arrives with exterior damage or compromised seals, take clear photographs of the outer packaging and internal items immediately. Contact [email protected] within 48 hours of receipt with your order number to arrange an immediate reshipment.
7. Payment methods
We accept Cash on delivery, Bank transfer. We do not ask for card numbers or banking logins over the phone or by message.
8. Delivery outside United States
We deliver to specific regions. Rates and transit windows appear at checkout before you purchase. Any applicable import duties remain the responsibility of the recipient.
9. Questions about this policy
Send a message to [email protected] or phone +1 (719) 355-9697 during Mon-Fri 09:00-18:15, Sat 10:30-16:15. We answer within one business day.